Cancellation Policy

Last updated: 18 June 2025

At The Tiny Toddlers, we understand that plans can change. This Cancellation Policy outlines the conditions under which you may cancel your order, and what to expect regarding refunds, shipping, and returns.

1. Cancelling Before Fulfilment or Dispatch

You may cancel your order at any time before it has been fulfilled or dispatched. If your item has not yet been packed or collected by our courier, we will cancel your order and issue a full refund to your original method of payment.

To cancel your order:
Please contact us promptly at support@thetinytoddlers.com or via our contact form.

No cancellation fees apply to unshipped orders.
Orders placed close to our daily cut-off time (12:00 PM GMT, Monday to Friday) may be processed quickly. Early contact is advised.

2. Cancelling After Fulfilment or Dispatch

Once your order has been packed or dispatched, it is no longer eligible for cancellation. However, you may still return your item under our standard Returns Policy.

To initiate a return, please visit:
www.thetinytoddlers.com/pages/returns-policy

Return Requirements:

Items must be returned in unused and resalable condition.
Once the return is received and inspected, we will process your refund within 10 business days.
Please do not refuse delivery. Refused deliveries may delay refunds and incur additional handling charges.