Cancellation Policy

Last updated: 18 June 2025

At The Tiny Toddlers, we understand that plans can change. This Cancellation Policy explains when an order may be cancelled, when a return is required instead, and how refunds are handled. This policy operates in conjunction with our Returns Policy.

1. Cancellation Before Fulfilment or Dispatch

You may cancel your order at any time before it has been fulfilled or dispatched.

If the order has not yet been packed, processed, or collected by our courier, we will cancel the order and issue a full refund to the original payment method.

To request cancellation, please contact us promptly at
📧 support@thetinytoddlers.com or via our contact form.

No cancellation fees apply to unshipped orders.
Orders placed close to our daily cut-off time (12:00 PM GMT, Monday–Friday) may be processed quickly; early contact is advised.

2. Cancellation After Fulfilment or Dispatch

Once an order has been packed, fulfilled, or dispatched, it is no longer eligible for cancellation.

At this stage, the order may only be returned after delivery in accordance with our Returns Policy. Returns cannot be initiated prior to delivery.

3. Returns After Delivery

Returns must be requested through our Returns Policy:
👉 www.thetinytoddlers.com/pages/returns-policy

Returned items must:

Be unused,
Be in original condition and packaging, and
Be suitable for resale.

Once a return is received and inspected, any approved refund will be processed within 10 business days to the original payment method.

Delivery must be accepted.
Refused deliveries, failed delivery attempts due to the recipient not being available, failure to arrange redelivery or collection, or failure to pay customs or import charges may result in delays, additional handling costs, or loss of eligibility for a refund.

4. Chargebacks, PayPal Disputes, and Payment Claims

Where a chargeback, PayPal dispute, Klarna case, or other payment provider claim has been opened, we are unable to process any cancellation or return while the dispute remains active.

Once the dispute has been formally closed, we will review the matter in line with this policy and our Returns Policy and advise on the appropriate next steps.

This position applies regardless of whether the item is being offered back to us.